TERMS & CONDITIONSManzano Laser Works (MLW) is a trade name of Heart of NM LLC.
SECTION 1 - ORDER ACCEPTANCE POLICYYour receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MLW reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
SECTION 2 - CREDIT CARDSWe accept most credit cards. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order.
SECTION 3 - MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS & PERSONAL CHECKSWe accept money orders, cashier’s checks, personal checks, and company checks in US dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
All checks and money orders must be made payable to “Heart of NM LLC”.
SECTION 4 - ORDER SHIPPING POLICYEvery order is individually cut and packaged. Most orders will ship within two business days, provided the raw material is in stock.
From time to time, MLW will close for vacation or other personal reasons. We attempt to provide at least a week's notice prior to any closure, but we cannot guarantee that prior notice will always be provided.
Orders are not processed or shipped on Saturday, Sunday or US holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by MLW or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Please refer to our Shipping page for further information about how we ship orders.
SECTION 5 - OUT OF STOCK MATERIALSThere may be times when the materials need to produce the product you have ordered are out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for timely shipment. You may cancel your order at any time prior to shipping.
SECTION 6 - MULTIPLE PRODUCT ORDERSFor a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
SECTION 7 – TAXESOur store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New Mexico. For orders shipped to other states and countries, you are solely responsible for all sales taxes or other taxes and duties.
SECTION 8 - TYPOGRAPHICAL ERRORSIn the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, MLW shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MLW shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MLW shall immediately issue a refund credit to your credit card account in the amount of the incorrect price.
SECTION 9 - LINKSThis site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that MLW is not responsible for the operation of or content located on or through any such site.
SECTION 10 - COPYRIGHT AND TRADEMARK NOTICEUnless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Heart of NM LLC, Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
SECTION 11 – DISCLAIMERManzano Laser Works accepts no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation or building of a Manzano Laser Works kit.
We do not guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time.
All of the products sold by Manzano Laser Works are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell to resellers. Any consequences arising out of the resale of merchandise purchased from Manzano Laser Works is the responsibility of the seller, not Manzano Laser Works. We may deny sales to customers who commercially resell our products.
SECTION 12 – WAIVER AND RELEASE FROM LIABILITYYou HEREBY ACKNOWLEDGE that you understand that flying model aircraft is an extremely dangerous activity and may result in injury and or death, even when practiced by a competent pilot using proper equipment. You further acknowledge that you am aware of and understand the types of hazards and dangers, both real and hidden, involved in flying model aircraft and accept any and all of the risks of possible injury or death. You understand that the model aircraft products manufactured and distributed by Manzano Laser Works have not been designed, manufactured or tested to meet any federal or state government air-worthiness standards or regulations. You understand that flying model aircraft is an extremely demanding activity requiring exceptional levels of attention, judgment, maturity, and self- discipline, requiring you to make a conscious and continual commitment to your own safety and the safety of those around you. In particular, you understand that gusty winds or turbulence may interfere with even an expert pilot's ability to safely control flying mode aircraft and thereby cause it to crash.
You HEREBY RELEASE, AGREE TO HOLD HARMLESS AND INDEMNIFY Heart of NM LLC and its owners, agents and employees, and individual kit designers, for any and all liability for any loss, damage, injury or death to myself or to any other person or property resulting from the use of these products and you further agree to waive, and not make any claim or file any suit based upon negligence, breach of warranty, contract or other legal theory. This release, agreement to hold harmless and to indemnify shall be binding upon you, your legal representatives, heirs, legatees and assigns as well as upon all who may be dependent upon or entitled to your services, consortium or support. Should you breach this agreement by filing any such suit or making any such claim, you will pay all attorney's fees and costs of the released parties. You agree that this release shall be governed by and construed in accordance with the laws of the State of New Mexico. All disputes and matters whatsoever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in the State of New Mexico, USA, to the exclusion of the courts of any other state or country. If any part, article, even paragraph, sentence or clause of this agreement is not enforceable, the effected provisions shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law and the remainder of the agreement shall continue in full force and effect.
You VOLUNTARILY ASSUME all risks, known and unknown, of any injuries, personal or financial or of wrongful death, however caused, if caused in part or in whole by the action, inaction or negligence of any of the released parties named above to the fullest extent of the law. You represent that you are at least 18 years of age and you acknowledge that you have read this agreement, fully understand the potential dangers of engaging in flying model aircraft products from Manzano Laser Works and am fully aware of the legal consequences of accepting this agreement. You understand and agree that this document is legally binding and will preclude you from recovering monetary damage from the above listed entities and or individuals, whether specifically named or not, for personal injury, bodily injury, property damage, wrongful death or any other personal or financial injury sustained by you in connection with the use of any model aircraft product from Manzano Laser Works.
SECTION 13 – KIT WARRANTYMANZANO LASER WORKS supplies model kits cut and molded to the designer’s specifications. We guarantee all model kits to be free from defects in material we provide and in our workmanship. We DO NOT guarantee the designer’s work!
We will replace any wood, plastic or paper component from our kit that is shown to be defective according to the specifications provided by the designer. If you believe that a part is incorrectly designed or specified, you must contact the original designer for resolution.
We try to provide web links to a build thread or other information about each kit we produce. Before you purchase a kit, you should review the information at those sites, and contact the kit designer if you have questions or need more information about a specific kit.
Please refer to our Product Support page for further information.