MOST IMPORTANT: Make sure your shipping address is correct on the shopping cart checkout page. This is the address we ship to.
If you receive a damaged package, you have two choices:
Choice 1) Refuse delivery.
Simply refuse delivery of the package and it will be returned to Manzano Laser Works. Upon receipt of the returned package, we will ship a replacement kit. Send us an email so that we know it's being returned, and we get your replacement kit shipped sooner.
Choice 2) Accept delivery at your responsibility.
If you accept delivery of a visibly-damaged package, you accept responsibility for damage to the contents. If there are damaged parts, let us know and we will ship replacement parts at your cost.
Sometimes a kit may be damaged in shipment, with no visible damage to the packing carton. Send us a photo of the carton and the damaged parts and we will replace the damaged parts.
GENERAL SHIPPING INFORMATION
Manzano Laser Works ships with the US Postal Service using insured Priority Mail, or FedEx. We ship all kits in heavy cardboard cartons. You will receive a shipping notice from us when we print the shipping label. The notice will contain your tracking number.
Shipping charges are based on the dimensional weight of the package, and the delivery zone (distance from our shop). When viewing the shopping cart you can see the calculated shipping cost for your order.
If your order is for two or more items, we will try to place all items in one package to save postage charges. Excess payments will be refunded to the buyer. Excess charges will be billed to the buyer.
When we ship your package, we email a shipping notification to you with the tracking number. Tracking information becomes available usually by 5 PM Mountain Time on the day of shipping.
If you established an account with us prior to ordering a kit, the package tracking information is also available in your account.
If your package does not arrive in a timely manner please notify us. We will check with the shipping company to determine where your package is or if it is lost. If the package is lost, we will either send you a new order or refund your order. Please be aware that a claim for a missing package can take 30 or more days to process.
We ship to all countries that are members of the Universal Postal Union, currently 192 countries. See the upu.int website for a list of the member countries. All international shipping is by insured US Priority Mail, and is quite expensive.
Note that international shipping by the US Post Office may be delayed to certain countries and postal codes. For current status, lease see the US Postal Service alerts page at: https://about.usps.com/newsroom/service-alerts/international/
For overseas orders your package also may be delayed due to customs in your country. Any taxes, duties or fees charged by your country are your responsibility.
NOTICE: The maximum insured value for International Priority Mail is US $200. Manzano Laser Works does not assume any responsibility for losses in excess of the maximum insured value.
PORCH PIRACY reaches epidemic proportions during holiday seasons! It's up to you to make sure that your packages are not stolen. Here are some things you can do to lessen the chances of having your package stolen by porch pirates:
1. Track your package using the tracking number that we provide so that you know when the package is to be delivered.
2. Sign up for the free US Postal Service "Informed Delivery Daily Digest" at
3. Have packages delivered to your place of work, or to a family member or neighbor who will be at home.
4. Use an alternative delivery service