PRODUCT SUPPORT POLICY
ORIGINAL BUYEROur product support applies to the original buyer only. There are no authorized re-sellers of Manzano Laser Works products.
MISSING OR DAMAGED PARTSIf parts are missing or damaged, please contact us at [email protected] for help. Due to deafness, we do not accept or make phone calls.
TECHNICAL SUPPORTWith nearly 500 products in our catalog, we don't have personal experience with most of them. If you need help with kit assembly:
- check the "Instructions" tab on the product's catalog page
- contact the designer for assistance
- check RCGroups or other online forums for a build thread
RETURNSReturns may be made within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in original condition and in the original packaging. Non-warranty returns are subject to a 20% restocking fee, and shipping charges are not refunded,
REFUNDSOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All refunds will be less the approximately 4.5% fee that we pay the payment processor (Shift4 or PayPal). There are certain situations where only partial refunds may be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase
If you haven't received your refund, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGESWe replace items only if they are defective or damaged in shipping. If you need to exchange a product for the same item, contact us by email at [email protected].
SHIPPINGTo return your product, you should ship your product to:
Manzano Laser Works
21 Radio Rd
Tularosa, NM 88352
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.