Checks and Money OrdersAll checks and money orders must be made payable to "Heart of NM LLC".
DisclaimerHeart of NM LLC dba Manzano Laser Works accepts no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation or building of a Manzano Laser Works kit.
We do not guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time.
All of the products sold by Manzano Laser Works are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell to resellers. Any consequences arising out of the resale of merchandise purchased from Manzano Laser Works is the responsibility of the seller, not Manzano Laser Works. We may deny sales to customers who commercially resell our products.
Additional policies may exist. Policies are not limited to those on this page. Email with any questions.
Waiver and Release from LiabilityYou HEREBY ACKNOWLEDGE that you understand that flying model aircraft is an extremely dangerous activity and may result in injury and or death, even when practiced by a competent pilot using proper equipment. You further acknowledge that you am aware of and understand the types of hazards and dangers, both real and hidden, involved in flying model aircraft and accept any and all of the risks of possible injury or death. You understand that the model aircraft products manufactured and distributed by Manzano Laser Works have not been designed, manufactured or tested to meet any federal or state government air-worthiness standards or regulations. You understand that flying model aircraft is an extremely demanding activity requiring exceptional levels of attention, judgment, maturity, and self- discipline, requiring me to make a conscious and continual commitment to my own safety and the safety of those around me. In particular, you understand that gusty winds or turbulence may interfere with even an expert pilot's ability to safely control flying mode aircraft and thereby cause it to crash.
You HEREBY RELEASE, AGREE TO HOLD HARMLESS AND INDEMNIFY Manzano Laser Works and their owners, agents and employees, and individual kit designers, for any and all liability for any loss, damage, injury or death to myself or to any other person or property resulting from the use of these products and you further agree to waive, and not make any claim or file any suit based upon negligence, breach of warranty, contract or other legal theory. This release, agreement to hold harmless and to indemnify shall be binding upon you, your legal representatives, heirs, legatees and assigns as well as upon all who may be dependent upon or entitled to your services, consortium or support. Should you breach this agreement by filing any such suit or making any such claim, you will pay all attorney's fees and costs of the released parties. You agree that this release shall be governed by and construed in accordance with the laws of the State of New Mexico. All disputes and matters whatsoever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in the State of New Mexico, USA, to the exclusion of the courts of any other state or country. If any part, article, even paragraph, sentence or clause of this agreement is not enforceable, the effected provisions shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law and the remainder of the agreement shall continue in full force and effect.
You VOLUNTARILY ASSUME all risks, known and unknown, of any injuries, personal or financial or of wrongful death, however caused, if caused in part or in whole by the action, inaction or negligence of any of the released parties named above to the fullest extent of the law. You represent that you are at least 18 years of age and you acknowledge that you have read this agreement, fully understand the potential dangers of engaging in flying model aircraft products from Manzano Laser Works and am fully aware of the legal consequences of accepting this agreement. You understand and agree that this document is legally binding and will preclude you from recovering monetary damage from the above listed entities and or individuals, whether specifically named or not, for personal injury, bodily injury, property damage, wrongful death or any other personal or financial injury sustained by you in connection with the use of any model aircraft product from Manzano Laser Works.
Kit WarrantyMANZANO LASER WORKS supplies model kits cut and molded to the designer’s specifications. We guarantee all model kits to be free from defects in material we provide and in our workmanship. We DO NOT guarantee the designer’s work!
We try to provide web links to a build thread or other information about each kit we produce. Before you purchase a kit, you should review the material at those sites, and contact the kit designer if you have questions or need more information about a specific kit.
We will replace any wood, plastic or paper component from our kit that is shown to be defective according to the specifications provided by the designer. If you believe that a part is incorrectly designed or specified, you must contact the original designer for resolution.
Returns/RefundsPlease inspect all goods upon receipt. Please contact us by email prior to returning merchandise. Non-defective merchandise can be returned for refund or exchange under the following conditions:
- Returns must be within 30 days of purchase. We WILL NOT accept returns after 30 days from purchase.
- Merchandise must be returned unused in its original package. Any return with incomplete, opened, or missing pieces will not be exchanged or refunded. Do not write on the package.
- Merchandise will be refunded at our discretion within two to four weeks. You must include with the package a note describing the reason for the return or exchange.