MOST IMPORTANT: Make sure your shipping address is correct on the shopping cart checkout page. This is the address we ship to.
If you receive a damaged package, you have two choices:
Choice 1) Open the package and inspect for damages.
Many times, the kit contents are not damaged even when the package is crushed. But, if you do find damaged parts, take photos of the damaged box and the damaged parts. Send the photos and a description of the damage to us at [email protected] so that we can file an insurance claim. Retain the damaged box and parts in case your local post office requires an inspection of the damages.
Once we receive your photos and description of the damage, we will ship replacements for the damaged parts.
Choice 2) Refuse delivery.
Simply refuse delivery of the package and it will be returned to Manzano Laser Works. Upon receipt of the returned package, we will ship a replacement kit.
Manzano Laser Works ships only with the US Postal Service using Priority Mail or Parcel Select service. We ship all kits via insured USPS mail in heavy cardboard cartons. This method is more expensive than regular shipping, especially on overseas orders but it provides the ability for us to insure your order and for you to track it. You will receive a shipping notice from us when we print the shipping label. The notice will contain your tracking number and the expected delivery schedule.
For overseas orders your package may be delayed due to customs in your country. We do not apply any taxes charged by your country. Your government agencies will charge those fees when the package is delivered.
All of our shipping charges are based on the cost of your order. When viewing the shopping cart you can see the calculated shipping cost for your order
Sometimes a kit may be damaged in shipment, with no visible damage to the packing carton. Send us a photo of the carton and the damaged parts and we will replace the damaged parts.
If your package does not arrive in a timely manner please notify us. We will check with the postmaster to determine where your package is or if it is lost. If the package is lost, we will either send you a new order or refund your order.