MOST IMPORTANT: Make sure your shipping address is correct on the PayPal checkout page. This is the address we ship to.
We ship all kits via insured USPS mail in heavy cardboard cartons. If you receive a damaged package, do not open it! Take the unopened package to your post office and have a USPS employee open the package to inspect for damage. If damage is noted, file an insurance claim with USPS. Have the claim made payable to the sender "Heart of NM", send us a copy of the accepted claim, and we will send you a replacement kit.
Manzano Laser Works ships only with the US Postal Service using Priority Mail or Parcel Select service. This method is more expensive than regular shipping, especially on overseas orders but it provides the ability for us to insure your order and for you to track it. You will receive a shipping notice from USPS when we print the shipping label. The notice will contain your tracking number and the expected delivery date.
For overseas orders your package may be delayed due to customs in your country. We do not apply any taxes charged by your country. Your government agencies will charge those fees when the package is delivered.
All of our shipping charges are based on the cost of your order. When viewing the shopping cart you can see the calculated shipping cost for your order
Sometimes a kit may be damaged in shipment, with no visible damage to the packing carton. Send us a photo of the carton and the damaged parts and we will replace the damaged parts.
If your package does not arrive in a timely manner please notify us. We will check with the postmaster to determine where your package is or if it is lost. If the package is lost, we will either send you a new order or refund your order.
If your order is not what you expected then it can be returned. Please let us know what the problem is and we will either refund your money or send you a new kit.
Last, if you have problems during your build, please let us know as we may be able to help.